Why Management Communication is Critical to Learning from Process Audits

Duration: 60 minutes

Auditing workflows and operations isn’t a chore to be suffered through, they’re massive opportunities to learn what you’re doing right and wrong. What you get out of one depends on what you put in, and for plant and corporate management, that means supporting the audits as vocally as possible as communicator-in-chief.

Layered process audits (LPAs), formalized audits at every level of a company from the C-suite to the shop floor, corporate leaders can do what outside auditors can’t: Show everyone how important it is to get great data that can drive operational and organizational improvements.

Top management plays an essential role in communicating the vision that LPAs will yield measurable, impactful benefits on quality and safety KPIs. Management is also responsible for holding the organization accountable to defined actions which will achieve the desired results.

In this webinar you will learn the keys to building and maintaining a communication strategy that leads to a successful auditing program, including:

  • Where to focus communications pre-implementation
  • Why communication is the backbone of audits
  • How evangelizing LPA metrics and early wins sustains momentum and fuels optimization


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Jill Jusko

Executive Editor, IndustryWeek

Jill Jusko is executive editor for IndustryWeek and has been writing about manufacturing since the late 1990s. In that time, she has addressed all facets of manufacturing operations leadership, frequently spotlighting companies that are in pursuit of world-class results in quality, productivity, cost and other benchmarks by implementing the latest continuous improvement and lean/Six-Sigma strategies.

Jill also coordinates IndustryWeek’s Best Plants Awards Program, which annually salutes the leading manufacturing facilities in North America.


Richard Nave

Senior Consultant, The Luminous Group

Richard Nave has more than 18 years of experience in Product Development, Program Management and Manufacturing Management.

He has a proven record of success in bringing new technical products to market for clients, a deep knowledge of layered process audits and combines a background in mechanical engineering with a broad knowledge of the global automotive industry.