Pulse on Quality: Are Leaders and Frontline Teams Aligned?

Ease.io recently commissioned an independent survey of 1,000 manufacturing professionals, including 500 frontline operators/workers and 500 managers, to better understand how quality is perceived: its value, its implementation, and its role in daily decision-making.

Why? Because when frontline teams and leadership operate from different realities, even the best strategies will fall short, resulting in higher costs, workforce retention issues, a weak culture of quality, and more.

Key findings from this new industry report include:

• The Quality Culture Gap is Real: While the majority of managers (92%) view their company’s quality culture favorably, 1 in 4 frontline workers don’t believe or don’t know if their company has a positive quality culture.
• Leadership is More Confident in Quality Management Vs Workers: Nearly half (47%) of frontline workers lack a strong understanding of their company’s quality management protocols and tools. In contrast, 77% of managers said they understand “very well.”
• Quality Issues are Often Overlooked: Nearly half (49%) of frontline operators have experienced quality issues being ignored or covered up.

Download the full research report for more datapoints and takeaways, and to learn actionable ways to strengthen alignment more deeply across your operations.